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I know that you posted in the Support Forums and didnt get an answer, but typically we’re community pretty good about helping each other – especially since we’re all trying to get that elusive VIP status to put on our resume and LinkedIn page: I think starting with CVPI is a terrible idea, specially for someone with no background at all.

No questions about how to get Cisco software without a service contract. I understand how the agents work and the scripts and pgs controlling cucm etc. Familiarize yourself with config manager and what everything does and what their purpose is.

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That’s about the extent of what I can do. I’m a UCCE deployment engineer. We do have another guy who isn’t dedicated to UCCE but he knows his way around, he’s been helping me out a lot.

This will provide you good quick information on the status of your processes. The dumplog will give you a bunch of mumbo jumbo, but if you know what you’re looking for or there’s a blatant error, you’ll find it here.


If they’re doing this to promote from within and mean to compensate you accordingly that’s awesome. An admin script acts as a flag. If you have SMARTnet and you’re stuck god help you if you use CADthen I encourage you to stop banging your head against the wall and call TAC – this may result in more head banging against a wall, but that’s part of the experience. I feel I am pretty lucky.

This is especially useful when someone posts a SQL Query that you just know will make your job easier. Sunset Learning Institute believes in a day learning experience that begins immediatelyregardless of when you attend your ILT course. Gain know-how and skills gaps with limited work disruptions Get quick answers to daily challenges – live interaction!

Yes I am the same person that posted on the forums. If a caller is able to at least make it to the point where they hear prompting before encountering an issue, there is a good chance that the problem is with the routing script itself. What is your role with this system? Will you be going to Cisco Live! New scripts, new audio, menu options, new skill groups.

Using Troubleshooting Tools Lab It’s helpful if you have event subscription and you can centralized all the event viewer logs so that you can quickly sift through them.

Demonstrate proficiency with various utilities within the UCCE solution for troubleshooting and support of the environment. Just don’t let them do this as a way to get trianing end services for a mid-range salary. Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor ACDciisco voice response IVRcomputer telephony integration CTIand agent and desktop services.


CVP is handled by another group so I only worry about handing it off and traaining it wherever once it’s done. I agree the AUCCE might be a better, but you might want to just play around with the system for a bit before going to this training.

This of course is not robust, but it’s a starting point. I’ve got a good stash of SQL queries, some of which I got from the support forums.

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If you have any programming background, even noob level, then creating formulas and custom functions will not be difficult for you.

I saw that you posted assuming it’s the same person on the Cisco Support Forums.

This will help gather information on the status of the Router. Classroom Live Classroom Live Receive face-to-face instruction at one of our training center locations. Cisco submitted 4 years ago by cisck. This disco sometimes be a pain in the ass, but it contains a lot of information. I’m in my fifteenth month of working with UCCE and quiet honestly, it feels like I’ve been drinking out of a fire hose in a sink or swim scenario.

I’ll give you an example. Version Upgrades, Industry Updates, Etc.